Ringing the changes
Article Abstract:
Plans to expand UK coverage of a 24-hour medical helpline service, NHS Direct, has angered some doctors who claim the service has not been properly assessed. The service was established by the UK Labour government, which expects the whole country to be serviced by the end of 2000. Public support for the service is extremely positive, with up to 250,000 people having used the helpline since it was established in 1998. Research into the effectiveness of the service found 31% patients who rang for help went on to make a visit to the doctor, proving the service makes a positive contribution to reducing the workload of doctors.
Publication Name: Nursing Times
Subject: Health
ISSN: 0954-7762
Year: 1999
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Help that goes direct the heart of the matter
Article Abstract:
The NHS Direct nurse helpline was established in Newcastle-upon-Tyne, UK to provide a 24-hour medical assistance telephone service to the local population of over 800,000 people. The helpline is part of a government recommended strategy to improve community emergency services. Nurses are on hand to give medical advice on a range of symptoms. Medical help may be dispatched to a patient if the nurse feels it is necessary, such as in the case of suspected cardiac arrest. The government plans to extend the service nationally by the year 2000.
Publication Name: Nursing Times
Subject: Health
ISSN: 0954-7762
Year: 1998
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