The Origin, Content, and Workload of E-mail Consultations
Article Abstract:
Researchers from the Division of Pediatric Gastroenterology at the Children's Medical Center of the University of Virginia in Charlottesville report their experience with e-mail consultations with patients. Between November 1, 1995, and June 31, 1998, the physicians received 1,239 e-mails from children, parents, relatives or guardians. Eighty-one percent were from parents. Sixty-nine percent of the e-mail communications were about a child's symptoms, test results or treatment. Eighty-seven percent of the communications were answered within 48 hours of the request. It took fewer than four minutes on average to read and respond to each message.
Publication Name: JAMA, The Journal of the American Medical Association
Subject: Health
ISSN: 0098-7484
Year: 1998
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Responses to Unsolicited Patient E-mail Requests for Medical Adviceon the World Wide Web
Article Abstract:
Many physicians do not respond to e-mail messages from patients. Researchers sent an e-mail message from a fictitious patient with a skin lesion to 58 physicians whose e-mail address was listed on a World Wide Web site with information about dermatology. Only half responded and 59% listed the correct diagnosis in their response. A follow-up questionnaire revealed that 28% of the physicians never answered e-mail from patients.
Publication Name: JAMA, The Journal of the American Medical Association
Subject: Health
ISSN: 0098-7484
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
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