Fliers want calls if flight canceled

Article Abstract:

Travelers complain that airlines fail to give passengers notice when flights are canceled even if they knew about this hours before. Hence, passengers do not only have ruined schedules, they are also forced to make needless trips to the airport. Airlines, however, contend that passengers who have provided them with contact numbers are given notice. The problem only arises with passengers who fail to give them telephone numbers and those who have booked through travel agents.

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Airlines offer double miles to attract fliers

Article Abstract:

Leading airlines are luring customers with double frequent-flier miles, the first time the promotional tool has been used since 1995, according to Randy Petersen, publisher of the newsletter InsideFlyer. Petersen said the use of double miles indicates a slowdown in business travel as business travelers, turned off by rising fares, turn to low-fare carriers. The problem is further compounded by new planes coming into fleets.

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Fliers' dream: elbowroom

Article Abstract:

Airlines are conducting studies on how to maximimize elbowroom through rearrangement of seats. The airlines have come to realize that the proximity of passengers is a big factor in their satisfaction. Planes either have a 3-3-3 arrangement or a 2-5-2 arrangement. Continental Airlines claims that the 3-3-3 arrangement in its Boeing 777s increases the chances that passengers will have an empty seat next to them. A study indicates, however, that a 2-5-2 arrangement allows a section to be only 34% full before passengers have to be seated next to each other.

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