Web sites offer virtual tours of trip

Article Abstract:

Commercial airlines are using their Web sites to offer travelers a virtual preview of their trips. Web sites such as that of Continental Airlines are showing off their clubrooms, business centers, jet cabins, airport lounges. Other Internet sites, including the home pages of Japan Transocean Air and United Airlines, offer customers a view of tourist destinations, hotels, restaurants and other attractions.

Scheduled Air Transportation, Scheduled Airlines

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Travel sites aim discounts at first-timers

Article Abstract:

Internet sites are tailoring prices according to the buying habits and preferences of customers. They have adopted technology that enables them to offer lower rates to first-time customers than to repeat visitors. Amazom.com is selling DVDs at different prices to different customers. Travelocity will be offering discounts to first-time customers on its site. Amadeus' travel booking system will enable sites to offer prices tailored for different customers early in 2001. similarly, Bid.com's pricing software will allow travel companies to analyze customers' shopping patterns and set prices accordingly.

On-Line Information Services, Videotex & Teletext

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Business fliers won't take broken airline seats sitting down

Article Abstract:

American Airlines has fixed thousands of seats in its business class in response to complaints from customers about features that did not work properly. The airline is close to fixing problems on 3,400 business-class seats that were installed in 1999 in its Boeing 777 and 767 jets. Features of the airline's seats include ergonomic controls, six-way adjustable leather headrests, personal reading lights, adjustable lumbar supports and laptop power ports. Some business-class customers who complained about the seats have received travel vouchers and seat upgrades for future flights.

Scheduled Passenger Air Transportation, Scheduled Air Passenger Svc, American Airlines Inc.

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