TWA waits for changes to pay
Article Abstract:
Trans World Airlines Inc (TWA) is still not benefiting from the improvements in its services that it has achieved. It was the most on-time major airline in 1999 and has changed more than 40% of its fleet since 1996. TWA CEO Bill Compton said they are struggling to change their past image. It has been affected by significantly higher fuel prices and steeper labor costs which resulted in a first quarter operating loss. TWA is also unable to set higher prices which airlines can do and is forced to compete in crowded markets.
Publication Name: USA Today
Subject: News, opinion and commentary
ISSN: 0734-7456
Year: 2000
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Spirit offers frugal flying to Florida
Article Abstract:
Spirit Airlines Inc, the nation's largest privately held airline, competes with major airlines by offering lower fares. Spirit was founded by Ned Homefeld in 1980 as Charter One to fly gamblers. Since then the company has grown into a 22-aircraft airline and flies budget-conscious business travelers to and from Florida. Homefeld expects his company to break even in 2000. The airline lost about $10 million in 1999, which is only its second loss since it started operating.
Publication Name: USA Today
Subject: News, opinion and commentary
ISSN: 0734-7456
Year: 2000
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Delta CEO sets goal of friendlier skies
Article Abstract:
Delta Air Lines CEO Leo Mullin has returned the carrier's focus to customer service following a disastrous $2 billion cost-cutting program that has lowered employee morale and degraded customer service. Since he took over the reins from Ronald Allen, Mullin has made significant changes toward basic and reliable service, including equipment refurbishment and employee recruitment, especially in the customer service department. He has also moved to sign an alliance with Air France in a move to gain wider access to European destinations.
Publication Name: USA Today
Subject: News, opinion and commentary
ISSN: 0734-7456
Year: 1999
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