Sprint offers liability limit for corporate phone fraud

Article Abstract:

Sprint Corp will institute a new policy to limit the liability of large corporate customers for bills run up by telephone-service thieves. Telephone 'hackers' have been calling in on '800' numbers and manipulating telephone-company switching equipment to discover how to connect to outgoing lines. When such connections are established, free calls can be made to locations anywhere in the world, so that hackers can sell codes to illegal operators who use them to sell low-cost overseas calls. This has sometimes caused huge bills to appear, charged to corporate customers. Sprint will offer its new plan to customers who buy at least $30,000 of long-distance services a month. If the customer agrees to adopt certain Sprint-specified protective measures, Sprint will agree to hold the customer responsible for no more than $25,000 for every round of break-ins, with a maximum charge of $1 million a year. In separate news, MCI Communications Corp will impose restrictions on '900' services. The company says there have been many complaints about fraudulent 900-number practices.

Telecommunications services industry, Telecommunications industry, Telephone companies, Crimes against, Fraud, Telephone systems, Telephone System, Telephone Company, Toll free numbers, Audiotext services, Audiotex, Toll-Free Telephone Numbers

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Plastic keys to phone wizardry

Article Abstract:

AT&T, MCI Corp and Sprint Corp are battling for long-distance customers by offering free calling cards that include a variety of new services. AT&T has the largest market share, with 41 million cards. MCI and Sprint each have about 20 million cards. Cards are available even if a given company is not the user's home service provider. Consumers will probably get the best deal by ordering cards from all three companies and then taking advantage of services that are useful to them. Some services work better than others. For example, the message-delivery service can be difficult to use and not all the customer service operators know it exists. Sprint is working on a voice-activation card that would allow a user to state an identification number instead of dialing it in.

Electronic computers, Innovations, T, American Telephone and Telegraph Co., Market share, Competition, Marketing Strategy

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