Fewer fliers are losing their cool

Article Abstract:

The US Federal Aviation Administration (FAA) reports less cases of air rage incidents aboard US airlines. In 1999, there were only 178 cases of threats, intimidation, assaults and interference with a flight crew which translates to a decline of 39% from 1998 figures. The reduction report is hoped to be an indication that public education and enforcement are paying off. Another factor contributing to the decline may be the signing of an FAA funding bill that includes raising the maximum penalty for interference with a flight crew from $1,100 to $25,000 for every violation.

Legal issues & crime

---

With no expiration, fewer frequent-flier miles donated

Article Abstract:

The donation of frequent-flier miles to charity has slowed down as a esult of the effort of United and American Airlines to eliminate the dates for bonus miles. Thus, airlines are dipping into their accounts to donate miles themselves. They are also getting more aggressive in marketing the programs in the last weeks of the year. American airlines will match every mile a customer gives through Jan 31, 2001. United Airlines gave 25 million miles to the US Olympic Committee in addition to the 9 million miles its customers donated as part of the promotion.

Marketing procedures, United Air Lines Inc.

---

Fliers still not told of delays, official reports

Article Abstract:

Airlines continue to keep customers uninformed about delays, both before the plane leaves the gate and after. An audit shows that airlines have made progress six months after they promised to do a better job of taking care of their passengers. However, they need to do a much better job addressing delays and cancellations and bags not showing up on time. The audit also pinpointed delays as being at the heart of customer dissatisfaction with airlines.

Strategy & planning

Similar abstracts:

• Abstracts: EarthLink aims for AOL, feels heat from free services. FTC likely to OK Phillips, Tosco deal. Rules allowing AT&T, MediaOne deal likely to pass
• Abstracts: Amtrak plans expansion, new routes for next three years. Travel plans shaken up along with airport
• Abstracts: Sky no longer the limit for getting e-mail on flights. NYC fliers soon may get a break. Fliers seek options
• Abstracts: Beermakers have millennium plans in the can. iller breaks out plastic beer bottles. Beermakers tap into new packaging
• Abstracts: Census looks in a new direction for homeless. Starting today, the Census is all yours. Fewer than half return Census forms

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.