The Telephone-Display Terminal Marriage: A Bond in Productivity

Article Abstract:

Other than the telephone, the display terminal is the most important piece of office equipment for a telemarketing professional. All basic customer information is usually contained on the display. Complete integration of the phone and computer is a must; the first generation of such equipment was only superficially integrated. Terminals must be easy to use and have access to mainframe data for the system to be effective. Terminal display features that are important to the user are: Swivel and tilt, anti- glare, screen size, character quality and screen color. Keyboard features are important; among the desired features are: Feel, sculptured keyboards, audible feedback, detached and automatic repeat, among others listed. User-friendliness is an important feature of the entire system. A photograph of a system is shown.

Distribution channels, Computer terminals, Evaluation, Cost, Comparison, Telecommunications, VDTs, Hardware Selection, Computer Terminal, Applications, User-Friendliness, Criteria, Direct Market Channel

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Exploring the Telephone Peripherals Market

Article Abstract:

Add-on devices to a telephone system can save the cost of purchasing a new system. Peripherals can enhance the system enough to update an existing phone system. Several such cases are given as examples. A glossary gives the definitions of some of the more common telephone peripherals.

Telephone systems, evaluation, Telephone System, Peripherals, Add-In/On Devices

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